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Intercom vs Tawk.to

A detailed comparison of Intercom and Tawk.to to help you choose the right tool for your needs.

I

Intercom

Customer messaging platform for sales, marketing, and support.

4.2/5
Visit Intercom
T

Tawk.to

Free live chat app for websites.

4/5
Visit Tawk.to
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💰 Pricing Comparison

PlanIntercomTawk.to
Free Tier✗ NoCompletely free
Lowest Paid$39/user/moFree
EnterpriseCustom pricingFree (paid add-ons)

⚡ Feature Comparison

FeatureIntercomTawk.to
Live chat
AI chatbot
Help center
Product tours
Outbound messaging
Inbox
Tickets
Reports
Custom bots
Integrations
Ticketing
Knowledge base
Chat pages
Group messaging
Video/voice
Screen sharing
Canned responses
File sharing
Mobile app
Open Source
Rating4.24

Pros & Cons

Intercom

Pros

  • Powerful platform
  • AI features
  • Good UX
  • Comprehensive

Cons

  • Very expensive
  • Complex pricing
  • Feature overload
  • Slow support

Tawk.to

Pros

  • Completely free
  • Feature-rich
  • Easy setup
  • Mobile app

Cons

  • Tawk.to branding
  • Basic design
  • Can be slow
  • Limited customization

🏆 The Verdict

Choose Intercom if: You need saas companies wanting full customer messaging. Intercom excels with its powerful platform and ai features.

Choose Tawk.to if: You need businesses wanting free live chat. Tawk.to stands out with its completely free and feature-rich.

Best free option: Tawk.to offers a free tier (Completely free).

❓ Frequently Asked Questions

Is Intercom better than Tawk.to?

It depends on your needs. Intercom is better for saas companies wanting full customer messaging, while Tawk.to is better for businesses wanting free live chat. Both are excellent tools rated 4.2 and 4 respectively.

Which is cheaper, Intercom or Tawk.to?

Intercom starts at $39/user/mo while Tawk.to starts at Free. Tawk.to also has a free tier.

Can I switch from Intercom to Tawk.to?

Most tools offer import/export features to help you migrate. We recommend trying Tawk.to's free tier before fully committing to a switch.

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