Intercom vs Tawk.to
A detailed comparison of Intercom and Tawk.to to help you choose the right tool for your needs.
💰 Pricing Comparison
| Plan | Intercom | Tawk.to |
|---|---|---|
| Free Tier | ✗ No | ✓ Completely free |
| Lowest Paid | $39/user/mo | Free |
| Enterprise | Custom pricing | Free (paid add-ons) |
⚡ Feature Comparison
| Feature | Intercom | Tawk.to |
|---|---|---|
| Live chat | ✓ | ✓ |
| AI chatbot | ✓ | — |
| Help center | ✓ | — |
| Product tours | ✓ | — |
| Outbound messaging | ✓ | — |
| Inbox | ✓ | — |
| Tickets | ✓ | — |
| Reports | ✓ | — |
| Custom bots | ✓ | — |
| Integrations | ✓ | — |
| Ticketing | — | ✓ |
| Knowledge base | — | ✓ |
| Chat pages | — | ✓ |
| Group messaging | — | ✓ |
| Video/voice | — | ✓ |
| Screen sharing | — | ✓ |
| Canned responses | — | ✓ |
| File sharing | — | ✓ |
| Mobile app | — | ✓ |
| Open Source | ✗ | ✗ |
| Rating | ⭐ 4.2 | ⭐ 4 |
Pros & Cons
Intercom
Pros
- ✓ Powerful platform
- ✓ AI features
- ✓ Good UX
- ✓ Comprehensive
Cons
- ✗ Very expensive
- ✗ Complex pricing
- ✗ Feature overload
- ✗ Slow support
Tawk.to
Pros
- ✓ Completely free
- ✓ Feature-rich
- ✓ Easy setup
- ✓ Mobile app
Cons
- ✗ Tawk.to branding
- ✗ Basic design
- ✗ Can be slow
- ✗ Limited customization
🏆 The Verdict
Choose Intercom if: You need saas companies wanting full customer messaging. Intercom excels with its powerful platform and ai features.
Choose Tawk.to if: You need businesses wanting free live chat. Tawk.to stands out with its completely free and feature-rich.
Best free option: Tawk.to offers a free tier (Completely free).
❓ Frequently Asked Questions
Is Intercom better than Tawk.to?
It depends on your needs. Intercom is better for saas companies wanting full customer messaging, while Tawk.to is better for businesses wanting free live chat. Both are excellent tools rated 4.2 and 4 respectively.
Which is cheaper, Intercom or Tawk.to?
Intercom starts at $39/user/mo while Tawk.to starts at Free. Tawk.to also has a free tier.
Can I switch from Intercom to Tawk.to?
Most tools offer import/export features to help you migrate. We recommend trying Tawk.to's free tier before fully committing to a switch.
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