Chatwoot vs Tawk.to
A detailed comparison of Chatwoot and Tawk.to to help you choose the right tool for your needs.
💰 Pricing Comparison
| Plan | Chatwoot | Tawk.to |
|---|---|---|
| Free Tier | ✓ Free (self-hosted) | ✓ Completely free |
| Lowest Paid | $19/agent/mo | Free |
| Enterprise | Custom pricing | Free (paid add-ons) |
⚡ Feature Comparison
| Feature | Chatwoot | Tawk.to |
|---|---|---|
| Live chat | ✓ | ✓ |
| Email support | ✓ | — |
| Social media | ✓ | — |
| ✓ | — | |
| Canned responses | ✓ | ✓ |
| Automation | ✓ | — |
| Reports | ✓ | — |
| Self-hosting | ✓ | — |
| API | ✓ | — |
| SDK | ✓ | — |
| Ticketing | — | ✓ |
| Knowledge base | — | ✓ |
| Chat pages | — | ✓ |
| Group messaging | — | ✓ |
| Video/voice | — | ✓ |
| Screen sharing | — | ✓ |
| File sharing | — | ✓ |
| Mobile app | — | ✓ |
| Open Source | ✓ | ✗ |
| Rating | ⭐ 4.1 | ⭐ 4 |
Pros & Cons
Chatwoot
Pros
- ✓ Open source
- ✓ Self-hostable
- ✓ Multi-channel
- ✓ Free option
Cons
- ✗ Fewer features than Intercom
- ✗ Self-hosting complexity
- ✗ Smaller ecosystem
- ✗ Less polished
Tawk.to
Pros
- ✓ Completely free
- ✓ Feature-rich
- ✓ Easy setup
- ✓ Mobile app
Cons
- ✗ Tawk.to branding
- ✗ Basic design
- ✗ Can be slow
- ✗ Limited customization
🏆 The Verdict
Choose Chatwoot if: You need companies wanting open-source customer support. Chatwoot excels with its open source and self-hostable.
Choose Tawk.to if: You need businesses wanting free live chat. Tawk.to stands out with its completely free and feature-rich.
Best free option: Both Chatwoot and Tawk.to offer free tiers. Chatwoot offers "Free (self-hosted)" while Tawk.to offers "Completely free".
❓ Frequently Asked Questions
Is Chatwoot better than Tawk.to?
It depends on your needs. Chatwoot is better for companies wanting open-source customer support, while Tawk.to is better for businesses wanting free live chat. Both are excellent tools rated 4.1 and 4 respectively.
Which is cheaper, Chatwoot or Tawk.to?
Chatwoot starts at $19/agent/mo while Tawk.to starts at Free. Both offer free tiers.
Can I switch from Chatwoot to Tawk.to?
Most tools offer import/export features to help you migrate. We recommend trying Tawk.to's free tier before fully committing to a switch.
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