A detailed comparison of Cloud Engine 12 and Crisp to help you choose the right tool for your needs.
Cloud Engine 12 is a customer support platform for modern teams.
| Plan | Cloud Engine 12 | Crisp |
|---|---|---|
| Free Tier | ✓ 14-day free trial | ✓ 2 agents, basic chat |
| Lowest Paid | $19/month | $25/mo/workspace |
| Enterprise | Contact sales | $95/mo/workspace |
| Feature | Cloud Engine 12 | Crisp |
|---|---|---|
| Ticketing System | ✓ | — |
| Live Chat | ✓ | ✓ |
| Ticketing | ✓ | — |
| Knowledge Base | ✓ | ✓ |
| Automated workflows | ✓ | — |
| Team collaboration | ✓ | — |
| Chatbot Builder | — | ✓ |
| CRM | — | ✓ |
| Shared Inbox | — | ✓ |
| Video Chat | — | ✓ |
| Open Source | ✗ | ✗ |
| Rating | ⭐ 4 | ⭐ 4.2 |
Choose Cloud Engine 12 if: You need teams that need scalable customer support workflows. Cloud Engine 12 excels with its fast implementation and strong automation features.
Choose Crisp if: You need startups wanting affordable all-in-one customer messaging. Crisp stands out with its very affordable and good free tier.
Best free option: Both Cloud Engine 12 and Crisp offer free tiers. Cloud Engine 12 offers "14-day free trial" while Crisp offers "2 agents, basic chat".
It depends on your needs. Cloud Engine 12 is better for teams that need scalable customer support workflows, while Crisp is better for startups wanting affordable all-in-one customer messaging. Both are excellent tools rated 4 and 4.2 respectively.
Cloud Engine 12 starts at $19/month while Crisp starts at $25/mo/workspace. Both offer free tiers.
Most tools offer import/export features to help you migrate. We recommend trying Crisp's free tier before fully committing to a switch.
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