A detailed comparison of Cloud Engine 12 and Help Scout to help you choose the right tool for your needs.
Cloud Engine 12 is a customer support platform for modern teams.
| Plan | Cloud Engine 12 | Help Scout |
|---|---|---|
| Free Tier | ✓ 14-day free trial | ✓ Up to 50 contacts/mo |
| Lowest Paid | $19/month | $25/user/mo |
| Enterprise | Contact sales | $50/user/mo |
| Feature | Cloud Engine 12 | Help Scout |
|---|---|---|
| Ticketing System | ✓ | — |
| Live Chat | ✓ | — |
| Ticketing | ✓ | — |
| Knowledge Base | ✓ | ✓ |
| Automated workflows | ✓ | — |
| Team collaboration | ✓ | — |
| Shared Inbox | — | ✓ |
| Live Chat (Beacon) | — | ✓ |
| Customer Profiles | — | ✓ |
| Saved Replies | — | ✓ |
| Workflows | — | ✓ |
| Open Source | ✗ | ✗ |
| Rating | ⭐ 4 | ⭐ 4.4 |
Choose Cloud Engine 12 if: You need teams that need scalable customer support workflows. Cloud Engine 12 excels with its fast implementation and strong automation features.
Choose Help Scout if: You need small businesses wanting personal, human customer support. Help Scout stands out with its feels like email not tickets and simple and clean.
Best free option: Both Cloud Engine 12 and Help Scout offer free tiers. Cloud Engine 12 offers "14-day free trial" while Help Scout offers "Up to 50 contacts/mo".
It depends on your needs. Cloud Engine 12 is better for teams that need scalable customer support workflows, while Help Scout is better for small businesses wanting personal, human customer support. Both are excellent tools rated 4 and 4.4 respectively.
Cloud Engine 12 starts at $19/month while Help Scout starts at $25/user/mo. Both offer free tiers.
Most tools offer import/export features to help you migrate. We recommend trying Help Scout's free tier before fully committing to a switch.
Join our weekly ToolSwitcher digest for free alternatives, cost-cutting playbooks, and curated tool deals.
Free forever. Unsubscribe anytime. No spam.