A detailed comparison of Cloud Platform 11 and Crisp to help you choose the right tool for your needs.
Cloud Platform 11 is a customer support platform for modern teams.
| Plan | Cloud Platform 11 | Crisp |
|---|---|---|
| Free Tier | ✓ 14-day free trial | ✓ 2 agents, basic chat |
| Lowest Paid | $19/month | $25/mo/workspace |
| Enterprise | Contact sales | $95/mo/workspace |
| Feature | Cloud Platform 11 | Crisp |
|---|---|---|
| Ticketing System | ✓ | — |
| Live Chat | ✓ | ✓ |
| Ticketing | ✓ | — |
| Knowledge Base | ✓ | ✓ |
| Automated workflows | ✓ | — |
| Team collaboration | ✓ | — |
| Chatbot Builder | — | ✓ |
| CRM | — | ✓ |
| Shared Inbox | — | ✓ |
| Video Chat | — | ✓ |
| Open Source | ✗ | ✗ |
| Rating | ⭐ 4 | ⭐ 4.2 |
Choose Cloud Platform 11 if: You need teams that need scalable customer support workflows. Cloud Platform 11 excels with its fast implementation and strong automation features.
Choose Crisp if: You need startups wanting affordable all-in-one customer messaging. Crisp stands out with its very affordable and good free tier.
Best free option: Both Cloud Platform 11 and Crisp offer free tiers. Cloud Platform 11 offers "14-day free trial" while Crisp offers "2 agents, basic chat".
It depends on your needs. Cloud Platform 11 is better for teams that need scalable customer support workflows, while Crisp is better for startups wanting affordable all-in-one customer messaging. Both are excellent tools rated 4 and 4.2 respectively.
Cloud Platform 11 starts at $19/month while Crisp starts at $25/mo/workspace. Both offer free tiers.
Most tools offer import/export features to help you migrate. We recommend trying Crisp's free tier before fully committing to a switch.
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