A detailed comparison of Crisp and Freshdesk to help you choose the right tool for your needs.
| Plan | Crisp | Freshdesk |
|---|---|---|
| Free Tier | ✓ 2 agents, basic chat | ✓ Up to 10 agents |
| Lowest Paid | $25/mo/workspace | $18/agent/mo |
| Enterprise | $95/mo/workspace | $95/agent/mo |
| Feature | Crisp | Freshdesk |
|---|---|---|
| Live Chat | ✓ | — |
| Chatbot Builder | ✓ | — |
| CRM | ✓ | — |
| Knowledge Base | ✓ | ✓ |
| Shared Inbox | ✓ | — |
| Video Chat | ✓ | — |
| Ticketing | — | ✓ |
| Automations | — | ✓ |
| SLA Management | — | ✓ |
| Community Forums | — | ✓ |
| Freddy AI | — | ✓ |
| Open Source | ✗ | ✗ |
| Rating | ⭐ 4.2 | ⭐ 4.3 |
Choose Crisp if: You need startups wanting affordable all-in-one customer messaging. Crisp excels with its very affordable and good free tier.
Choose Freshdesk if: You need small to mid-size teams wanting capable helpdesk without high cost. Freshdesk stands out with its generous free tier and clean intuitive ui.
Best free option: Both Crisp and Freshdesk offer free tiers. Crisp offers "2 agents, basic chat" while Freshdesk offers "Up to 10 agents".
It depends on your needs. Crisp is better for startups wanting affordable all-in-one customer messaging, while Freshdesk is better for small to mid-size teams wanting capable helpdesk without high cost. Both are excellent tools rated 4.2 and 4.3 respectively.
Crisp starts at $25/mo/workspace while Freshdesk starts at $18/agent/mo. Both offer free tiers.
Most tools offer import/export features to help you migrate. We recommend trying Freshdesk's free tier before fully committing to a switch.
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