A detailed comparison of Crisp and Help Scout to help you choose the right tool for your needs.
| Plan | Crisp | Help Scout |
|---|---|---|
| Free Tier | ✓ 2 agents, basic chat | ✓ Up to 50 contacts/mo |
| Lowest Paid | $25/mo/workspace | $25/user/mo |
| Enterprise | $95/mo/workspace | $50/user/mo |
| Feature | Crisp | Help Scout |
|---|---|---|
| Live Chat | ✓ | — |
| Chatbot Builder | ✓ | — |
| CRM | ✓ | — |
| Knowledge Base | ✓ | ✓ |
| Shared Inbox | ✓ | ✓ |
| Video Chat | ✓ | — |
| Live Chat (Beacon) | — | ✓ |
| Customer Profiles | — | ✓ |
| Saved Replies | — | ✓ |
| Workflows | — | ✓ |
| Open Source | ✗ | ✗ |
| Rating | ⭐ 4.2 | ⭐ 4.4 |
Choose Crisp if: You need startups wanting affordable all-in-one customer messaging. Crisp excels with its very affordable and good free tier.
Choose Help Scout if: You need small businesses wanting personal, human customer support. Help Scout stands out with its feels like email not tickets and simple and clean.
Best free option: Both Crisp and Help Scout offer free tiers. Crisp offers "2 agents, basic chat" while Help Scout offers "Up to 50 contacts/mo".
It depends on your needs. Crisp is better for startups wanting affordable all-in-one customer messaging, while Help Scout is better for small businesses wanting personal, human customer support. Both are excellent tools rated 4.2 and 4.4 respectively.
Crisp starts at $25/mo/workspace while Help Scout starts at $25/user/mo. Both offer free tiers.
Most tools offer import/export features to help you migrate. We recommend trying Help Scout's free tier before fully committing to a switch.
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