Crisp vs Intercom
A detailed comparison of Crisp and Intercom to help you choose the right tool for your needs.
💰 Pricing Comparison
| Plan | Crisp | Intercom |
|---|---|---|
| Free Tier | ✓ 2 agents, basic chat | ✗ No |
| Lowest Paid | $25/mo/workspace | $39/user/mo |
| Enterprise | $95/mo/workspace | Custom pricing |
⚡ Feature Comparison
| Feature | Crisp | Intercom |
|---|---|---|
| Live Chat | ✓ | — |
| Chatbot Builder | ✓ | — |
| CRM | ✓ | — |
| Knowledge Base | ✓ | — |
| Shared Inbox | ✓ | — |
| Video Chat | ✓ | — |
| Live chat | — | ✓ |
| AI chatbot | — | ✓ |
| Help center | — | ✓ |
| Product tours | — | ✓ |
| Outbound messaging | — | ✓ |
| Inbox | — | ✓ |
| Tickets | — | ✓ |
| Reports | — | ✓ |
| Custom bots | — | ✓ |
| Integrations | — | ✓ |
| Open Source | ✗ | ✗ |
| Rating | ⭐ 4.2 | ⭐ 4.2 |
Pros & Cons
Crisp
Pros
- ✓ Very affordable
- ✓ Good free tier
- ✓ Workspace pricing not per-seat
- ✓ Clean modern UI
Cons
- ✗ Chatbot limited vs Intercom
- ✗ Smaller ecosystem
- ✗ Reporting basic
- ✗ English-centric docs
Intercom
Pros
- ✓ Powerful platform
- ✓ AI features
- ✓ Good UX
- ✓ Comprehensive
Cons
- ✗ Very expensive
- ✗ Complex pricing
- ✗ Feature overload
- ✗ Slow support
🏆 The Verdict
Choose Crisp if: You need startups wanting affordable all-in-one customer messaging. Crisp excels with its very affordable and good free tier.
Choose Intercom if: You need saas companies wanting full customer messaging. Intercom stands out with its powerful platform and ai features.
Best free option: Crisp offers a free tier (2 agents, basic chat).
❓ Frequently Asked Questions
Is Crisp better than Intercom?
It depends on your needs. Crisp is better for startups wanting affordable all-in-one customer messaging, while Intercom is better for saas companies wanting full customer messaging. Both are excellent tools rated 4.2 and 4.2 respectively.
Which is cheaper, Crisp or Intercom?
Crisp starts at $25/mo/workspace while Intercom starts at $39/user/mo. Crisp also has a free tier.
Can I switch from Crisp to Intercom?
Most tools offer import/export features to help you migrate. We recommend trying Intercom's trial before fully committing to a switch.
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