A detailed comparison of Crisp and Intercom to help you choose the right tool for your needs.
Customer messaging platform for sales, marketing, and support.
| Plan | Crisp | Intercom |
|---|---|---|
| Free Tier | ✓ 2 agents, basic chat | ✗ No |
| Lowest Paid | $25/mo/workspace | $39/user/mo |
| Enterprise | $95/mo/workspace | Custom pricing |
| Feature | Crisp | Intercom |
|---|---|---|
| Live Chat | ✓ | — |
| Chatbot Builder | ✓ | — |
| CRM | ✓ | — |
| Knowledge Base | ✓ | — |
| Shared Inbox | ✓ | — |
| Video Chat | ✓ | — |
| Live chat | — | ✓ |
| AI chatbot | — | ✓ |
| Help center | — | ✓ |
| Product tours | — | ✓ |
| Outbound messaging | — | ✓ |
| Inbox | — | ✓ |
| Tickets | — | ✓ |
| Reports | — | ✓ |
| Custom bots | — | ✓ |
| Integrations | — | ✓ |
| Open Source | ✗ | ✗ |
| Rating | ⭐ 4.2 | ⭐ 4.2 |
Choose Crisp if: You need startups wanting affordable all-in-one customer messaging. Crisp excels with its very affordable and good free tier.
Choose Intercom if: You need saas companies wanting full customer messaging. Intercom stands out with its powerful platform and ai features.
Best free option: Crisp offers a free tier (2 agents, basic chat).
It depends on your needs. Crisp is better for startups wanting affordable all-in-one customer messaging, while Intercom is better for saas companies wanting full customer messaging. Both are excellent tools rated 4.2 and 4.2 respectively.
Crisp starts at $25/mo/workspace while Intercom starts at $39/user/mo. Crisp also has a free tier.
Most tools offer import/export features to help you migrate. We recommend trying Intercom's trial before fully committing to a switch.
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