Freshdesk vs Intercom
A detailed comparison of Freshdesk and Intercom to help you choose the right tool for your needs.
💰 Pricing Comparison
| Plan | Freshdesk | Intercom |
|---|---|---|
| Free Tier | ✓ Up to 10 agents | ✗ No |
| Lowest Paid | $18/agent/mo | $39/user/mo |
| Enterprise | $95/agent/mo | Custom pricing |
⚡ Feature Comparison
| Feature | Freshdesk | Intercom |
|---|---|---|
| Ticketing | ✓ | — |
| Knowledge Base | ✓ | — |
| Automations | ✓ | — |
| SLA Management | ✓ | — |
| Community Forums | ✓ | — |
| Freddy AI | ✓ | — |
| Live chat | — | ✓ |
| AI chatbot | — | ✓ |
| Help center | — | ✓ |
| Product tours | — | ✓ |
| Outbound messaging | — | ✓ |
| Inbox | — | ✓ |
| Tickets | — | ✓ |
| Reports | — | ✓ |
| Custom bots | — | ✓ |
| Integrations | — | ✓ |
| Open Source | ✗ | ✗ |
| Rating | ⭐ 4.3 | ⭐ 4.2 |
Pros & Cons
Freshdesk
Pros
- ✓ Generous free tier
- ✓ Clean intuitive UI
- ✓ Good automation
- ✓ Affordable paid plans
Cons
- ✗ Reporting limited on lower tiers
- ✗ Customization constrained
- ✗ Marketplace smaller than Zendesk
- ✗ AI features cost extra
Intercom
Pros
- ✓ Powerful platform
- ✓ AI features
- ✓ Good UX
- ✓ Comprehensive
Cons
- ✗ Very expensive
- ✗ Complex pricing
- ✗ Feature overload
- ✗ Slow support
🏆 The Verdict
Choose Freshdesk if: You need small to mid-size teams wanting capable helpdesk without high cost. Freshdesk excels with its generous free tier and clean intuitive ui.
Choose Intercom if: You need saas companies wanting full customer messaging. Intercom stands out with its powerful platform and ai features.
Best free option: Freshdesk offers a free tier (Up to 10 agents).
❓ Frequently Asked Questions
Is Freshdesk better than Intercom?
It depends on your needs. Freshdesk is better for small to mid-size teams wanting capable helpdesk without high cost, while Intercom is better for saas companies wanting full customer messaging. Both are excellent tools rated 4.3 and 4.2 respectively.
Which is cheaper, Freshdesk or Intercom?
Freshdesk starts at $18/agent/mo while Intercom starts at $39/user/mo. Freshdesk also has a free tier.
Can I switch from Freshdesk to Intercom?
Most tools offer import/export features to help you migrate. We recommend trying Intercom's trial before fully committing to a switch.
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