A detailed comparison of Intercom and Crisp to help you choose the right tool for your needs.
AI-first customer service platform with live chat, bots, and product tours.
| Plan | Intercom | Crisp |
|---|---|---|
| Free Tier | ✗ No | ✓ Free (2 agents) |
| Lowest Paid | $74/mo | $25/mo/workspace |
| Enterprise | Custom | $95/mo/workspace |
| Feature | Intercom | Crisp |
|---|---|---|
| Fin AI Agent | ✓ | — |
| In-app messaging | ✓ | — |
| Product tours | ✓ | — |
| Help center | ✓ | — |
| Customer data platform | ✓ | — |
| Proactive support | ✓ | — |
| Live Chat | — | ✓ |
| Shared Inbox | — | ✓ |
| Knowledge Base | — | ✓ |
| Chatbot | — | ✓ |
| CRM | — | ✓ |
| Status Page | — | ✓ |
| Open Source | ✗ | ✗ |
| Rating | ⭐ 4.5 | ⭐ 4.2 |
Choose Intercom if: You need saas companies wanting to engage customers in-product and automate support with ai. Intercom excels with its best in-app messaging and ai resolves half of tickets.
Choose Crisp if: You need startups wanting affordable all-in-one customer messaging. Crisp stands out with its affordable flat pricing and wide feature set.
Best free option: Crisp offers a free tier (Free (2 agents)).
It depends on your needs. Intercom is better for saas companies wanting to engage customers in-product and automate support with ai, while Crisp is better for startups wanting affordable all-in-one customer messaging. Both are excellent tools rated 4.5 and 4.2 respectively.
Intercom starts at $74/mo while Crisp starts at $25/mo/workspace. Crisp also has a free tier.
Most tools offer import/export features to help you migrate. We recommend trying Crisp's free tier before fully committing to a switch.
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