A detailed comparison of Intercom and Chatwoot to help you choose the right tool for your needs.
Customer messaging platform for sales, marketing, and support.
| Plan | Intercom | Chatwoot |
|---|---|---|
| Free Tier | ✗ No | ✓ Free (self-hosted) |
| Lowest Paid | $39/user/mo | $19/agent/mo |
| Enterprise | Custom pricing | Custom pricing |
| Feature | Intercom | Chatwoot |
|---|---|---|
| Live chat | ✓ | ✓ |
| AI chatbot | ✓ | — |
| Help center | ✓ | — |
| Product tours | ✓ | — |
| Outbound messaging | ✓ | — |
| Inbox | ✓ | — |
| Tickets | ✓ | — |
| Reports | ✓ | ✓ |
| Custom bots | ✓ | — |
| Integrations | ✓ | — |
| Email support | — | ✓ |
| Social media | — | ✓ |
| — | ✓ | |
| Canned responses | — | ✓ |
| Automation | — | ✓ |
| Self-hosting | — | ✓ |
| API | — | ✓ |
| SDK | — | ✓ |
| Open Source | ✗ | ✓ |
| Rating | ⭐ 4.2 | ⭐ 4.1 |
Choose Intercom if: You need saas companies wanting full customer messaging. Intercom excels with its powerful platform and ai features.
Choose Chatwoot if: You need companies wanting open-source customer support. Chatwoot stands out with its open source and self-hostable.
Best free option: Chatwoot offers a free tier (Free (self-hosted)).
It depends on your needs. Intercom is better for saas companies wanting full customer messaging, while Chatwoot is better for companies wanting open-source customer support. Both are excellent tools rated 4.2 and 4.1 respectively.
Intercom starts at $39/user/mo while Chatwoot starts at $19/agent/mo. Chatwoot also has a free tier.
Most tools offer import/export features to help you migrate. We recommend trying Chatwoot's free tier before fully committing to a switch.
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