Intercom vs Chatwoot
A detailed comparison of Intercom and Chatwoot to help you choose the right tool for your needs.
💰 Pricing Comparison
| Plan | Intercom | Chatwoot |
|---|---|---|
| Free Tier | ✗ No | ✓ Free (self-hosted) |
| Lowest Paid | $39/user/mo | $19/agent/mo |
| Enterprise | Custom pricing | Custom pricing |
⚡ Feature Comparison
| Feature | Intercom | Chatwoot |
|---|---|---|
| Live chat | ✓ | ✓ |
| AI chatbot | ✓ | — |
| Help center | ✓ | — |
| Product tours | ✓ | — |
| Outbound messaging | ✓ | — |
| Inbox | ✓ | — |
| Tickets | ✓ | — |
| Reports | ✓ | ✓ |
| Custom bots | ✓ | — |
| Integrations | ✓ | — |
| Email support | — | ✓ |
| Social media | — | ✓ |
| — | ✓ | |
| Canned responses | — | ✓ |
| Automation | — | ✓ |
| Self-hosting | — | ✓ |
| API | — | ✓ |
| SDK | — | ✓ |
| Open Source | ✗ | ✓ |
| Rating | ⭐ 4.2 | ⭐ 4.1 |
Pros & Cons
Intercom
Pros
- ✓ Powerful platform
- ✓ AI features
- ✓ Good UX
- ✓ Comprehensive
Cons
- ✗ Very expensive
- ✗ Complex pricing
- ✗ Feature overload
- ✗ Slow support
Chatwoot
Pros
- ✓ Open source
- ✓ Self-hostable
- ✓ Multi-channel
- ✓ Free option
Cons
- ✗ Fewer features than Intercom
- ✗ Self-hosting complexity
- ✗ Smaller ecosystem
- ✗ Less polished
🏆 The Verdict
Choose Intercom if: You need saas companies wanting full customer messaging. Intercom excels with its powerful platform and ai features.
Choose Chatwoot if: You need companies wanting open-source customer support. Chatwoot stands out with its open source and self-hostable.
Best free option: Chatwoot offers a free tier (Free (self-hosted)).
❓ Frequently Asked Questions
Is Intercom better than Chatwoot?
It depends on your needs. Intercom is better for saas companies wanting full customer messaging, while Chatwoot is better for companies wanting open-source customer support. Both are excellent tools rated 4.2 and 4.1 respectively.
Which is cheaper, Intercom or Chatwoot?
Intercom starts at $39/user/mo while Chatwoot starts at $19/agent/mo. Chatwoot also has a free tier.
Can I switch from Intercom to Chatwoot?
Most tools offer import/export features to help you migrate. We recommend trying Chatwoot's free tier before fully committing to a switch.
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