A detailed comparison of Missive and Help Scout to help you choose the right tool for your needs.
| Plan | Missive | Help Scout |
|---|---|---|
| Free Tier | ✓ Limited features | ✓ Up to 50 contacts/mo |
| Lowest Paid | $14/user/mo | $25/user/mo |
| Enterprise | $26/user/mo | $50/user/mo |
| Feature | Missive | Help Scout |
|---|---|---|
| Shared inboxes | ✓ | — |
| Email collaboration | ✓ | — |
| Internal chat | ✓ | — |
| Task assignment | ✓ | — |
| Canned responses | ✓ | — |
| Rules & automations | ✓ | — |
| Integrations | ✓ | — |
| Shared labels | ✓ | — |
| Analytics | ✓ | — |
| Mobile app | ✓ | — |
| Shared Inbox | — | ✓ |
| Knowledge Base | — | ✓ |
| Live Chat (Beacon) | — | ✓ |
| Customer Profiles | — | ✓ |
| Saved Replies | — | ✓ |
| Workflows | — | ✓ |
| Open Source | ✗ | ✗ |
| Rating | ⭐ 4.4 | ⭐ 4.4 |
Choose Missive if: You need teams wanting to collaborate on email with internal chat in one unified inbox. Missive excels with its excellent email collab and clean interface.
Choose Help Scout if: You need small businesses wanting personal, human customer support. Help Scout stands out with its feels like email not tickets and simple and clean.
Best free option: Both Missive and Help Scout offer free tiers. Missive offers "Limited features" while Help Scout offers "Up to 50 contacts/mo".
It depends on your needs. Missive is better for teams wanting to collaborate on email with internal chat in one unified inbox, while Help Scout is better for small businesses wanting personal, human customer support. Both are excellent tools rated 4.4 and 4.4 respectively.
Missive starts at $14/user/mo while Help Scout starts at $25/user/mo. Both offer free tiers.
Most tools offer import/export features to help you migrate. We recommend trying Help Scout's free tier before fully committing to a switch.
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