A detailed comparison of Ops Manager 10 and Help Scout to help you choose the right tool for your needs.
Ops Manager 10 is a customer support platform for modern teams.
| Plan | Ops Manager 10 | Help Scout |
|---|---|---|
| Free Tier | ✓ Free up to 3 seats | ✓ Up to 50 contacts/mo |
| Lowest Paid | $15/user/month | $25/user/mo |
| Enterprise | Annual enterprise contract | $50/user/mo |
| Feature | Ops Manager 10 | Help Scout |
|---|---|---|
| Ticketing System | ✓ | — |
| Live Chat | ✓ | — |
| Ticketing | ✓ | — |
| Knowledge Base | ✓ | ✓ |
| Automated workflows | ✓ | — |
| Team collaboration | ✓ | — |
| Shared Inbox | — | ✓ |
| Live Chat (Beacon) | — | ✓ |
| Customer Profiles | — | ✓ |
| Saved Replies | — | ✓ |
| Workflows | — | ✓ |
| Open Source | ✗ | ✗ |
| Rating | ⭐ 4 | ⭐ 4.4 |
Choose Ops Manager 10 if: You need teams that need scalable customer support workflows. Ops Manager 10 excels with its fast implementation and strong automation features.
Choose Help Scout if: You need small businesses wanting personal, human customer support. Help Scout stands out with its feels like email not tickets and simple and clean.
Best free option: Both Ops Manager 10 and Help Scout offer free tiers. Ops Manager 10 offers "Free up to 3 seats" while Help Scout offers "Up to 50 contacts/mo".
It depends on your needs. Ops Manager 10 is better for teams that need scalable customer support workflows, while Help Scout is better for small businesses wanting personal, human customer support. Both are excellent tools rated 4 and 4.4 respectively.
Ops Manager 10 starts at $15/user/month while Help Scout starts at $25/user/mo. Both offer free tiers.
Most tools offer import/export features to help you migrate. We recommend trying Help Scout's free tier before fully committing to a switch.
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