A detailed comparison of Ops OS 2 and Help Scout to help you choose the right tool for your needs.
| Plan | Ops OS 2 | Help Scout |
|---|---|---|
| Free Tier | ✓ Free up to 3 seats | ✓ Up to 50 contacts/mo |
| Lowest Paid | $15/user/month | $25/user/mo |
| Enterprise | Annual enterprise contract | $50/user/mo |
| Feature | Ops OS 2 | Help Scout |
|---|---|---|
| Ticketing System | ✓ | — |
| Live Chat | ✓ | — |
| Ticketing | ✓ | — |
| Knowledge Base | ✓ | ✓ |
| Automated workflows | ✓ | — |
| Team collaboration | ✓ | — |
| Shared Inbox | — | ✓ |
| Live Chat (Beacon) | — | ✓ |
| Customer Profiles | — | ✓ |
| Saved Replies | — | ✓ |
| Workflows | — | ✓ |
| Open Source | ✗ | ✗ |
| Rating | ⭐ 4 | ⭐ 4.4 |
Choose Ops OS 2 if: You need teams that need scalable customer support workflows. Ops OS 2 excels with its fast implementation and strong automation features.
Choose Help Scout if: You need small businesses wanting personal, human customer support. Help Scout stands out with its feels like email not tickets and simple and clean.
Best free option: Both Ops OS 2 and Help Scout offer free tiers. Ops OS 2 offers "Free up to 3 seats" while Help Scout offers "Up to 50 contacts/mo".
It depends on your needs. Ops OS 2 is better for teams that need scalable customer support workflows, while Help Scout is better for small businesses wanting personal, human customer support. Both are excellent tools rated 4 and 4.4 respectively.
Ops OS 2 starts at $15/user/month while Help Scout starts at $25/user/mo. Both offer free tiers.
Most tools offer import/export features to help you migrate. We recommend trying Help Scout's free tier before fully committing to a switch.
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