Salesforce vs Freshsales
A detailed comparison of Salesforce and Freshsales to help you choose the right tool for your needs.
Salesforce
The world's leading CRM platform for sales, service, and marketing.
💰 Pricing Comparison
| Plan | Salesforce | Freshsales |
|---|---|---|
| Free Tier | ✗ No | ✓ Free plan available |
| Lowest Paid | $25/user/mo | $9/user/mo |
| Enterprise | $300/user/mo | $59/user/mo |
⚡ Feature Comparison
| Feature | Salesforce | Freshsales |
|---|---|---|
| Contact management | ✓ | — |
| Opportunity tracking | ✓ | — |
| Sales forecasting | ✓ | — |
| Workflow automation | ✓ | ✓ |
| Reports & dashboards | ✓ | — |
| Einstein AI | ✓ | — |
| AppExchange | ✓ | — |
| Mobile app | ✓ | ✓ |
| Custom objects | ✓ | — |
| API access | ✓ | — |
| AI lead scoring | — | ✓ |
| Built-in phone | — | ✓ |
| Email tracking | — | ✓ |
| Pipeline management | — | ✓ |
| Freddy AI | — | ✓ |
| Reports | — | ✓ |
| Web forms | — | ✓ |
| Chat campaigns | — | ✓ |
| Open Source | ✗ | ✗ |
| Rating | ⭐ 4.2 | ⭐ 4.2 |
Pros & Cons
Salesforce
Pros
- ✓ Most powerful CRM
- ✓ Extensive ecosystem
- ✓ Highly customizable
- ✓ Market leader
Cons
- ✗ Very expensive
- ✗ Complex setup
- ✗ Steep learning curve
- ✗ Requires admin expertise
Freshsales
Pros
- ✓ Built-in communication tools
- ✓ AI features
- ✓ Good free tier
- ✓ Affordable
Cons
- ✗ Limited integrations
- ✗ Less customizable
- ✗ Reporting limitations
- ✗ Smaller ecosystem
🏆 The Verdict
Choose Salesforce if: You need large enterprises with complex sales processes. Salesforce excels with its most powerful crm and extensive ecosystem.
Choose Freshsales if: You need teams wanting built-in communication in their crm. Freshsales stands out with its built-in communication tools and ai features.
Best free option: Freshsales offers a free tier (Free plan available).
❓ Frequently Asked Questions
Is Salesforce better than Freshsales?
It depends on your needs. Salesforce is better for large enterprises with complex sales processes, while Freshsales is better for teams wanting built-in communication in their crm. Both are excellent tools rated 4.2 and 4.2 respectively.
Which is cheaper, Salesforce or Freshsales?
Salesforce starts at $25/user/mo while Freshsales starts at $9/user/mo. Freshsales also has a free tier.
Can I switch from Salesforce to Freshsales?
Most tools offer import/export features to help you migrate. We recommend trying Freshsales's free tier before fully committing to a switch.
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