A detailed comparison of Salesforce and Freshsales to help you choose the right tool for your needs.
The world's leading CRM platform for sales, service, and marketing.
AI-powered CRM by Freshworks for high-velocity sales teams.
| Plan | Salesforce | Freshsales |
|---|---|---|
| Free Tier | ✗ No | ✓ Free plan available |
| Lowest Paid | $25/user/mo | $9/user/mo |
| Enterprise | $300/user/mo | $59/user/mo |
| Feature | Salesforce | Freshsales |
|---|---|---|
| Contact management | ✓ | — |
| Opportunity tracking | ✓ | — |
| Sales forecasting | ✓ | — |
| Workflow automation | ✓ | ✓ |
| Reports & dashboards | ✓ | — |
| Einstein AI | ✓ | — |
| AppExchange | ✓ | — |
| Mobile app | ✓ | ✓ |
| Custom objects | ✓ | — |
| API access | ✓ | — |
| AI lead scoring | — | ✓ |
| Built-in phone | — | ✓ |
| Email tracking | — | ✓ |
| Pipeline management | — | ✓ |
| Freddy AI | — | ✓ |
| Reports | — | ✓ |
| Web forms | — | ✓ |
| Chat campaigns | — | ✓ |
| Open Source | ✗ | ✗ |
| Rating | ⭐ 4.2 | ⭐ 4.2 |
Choose Salesforce if: You need large enterprises with complex sales processes. Salesforce excels with its most powerful crm and extensive ecosystem.
Choose Freshsales if: You need teams wanting built-in communication in their crm. Freshsales stands out with its built-in communication tools and ai features.
Best free option: Freshsales offers a free tier (Free plan available).
It depends on your needs. Salesforce is better for large enterprises with complex sales processes, while Freshsales is better for teams wanting built-in communication in their crm. Both are excellent tools rated 4.2 and 4.2 respectively.
Salesforce starts at $25/user/mo while Freshsales starts at $9/user/mo. Freshsales also has a free tier.
Most tools offer import/export features to help you migrate. We recommend trying Freshsales's free tier before fully committing to a switch.
Join our weekly ToolSwitcher digest for free alternatives, cost-cutting playbooks, and curated tool deals.
Free forever. Unsubscribe anytime. No spam.