Salesforce vs Zoho CRM
A detailed comparison of Salesforce and Zoho CRM to help you choose the right tool for your needs.
Salesforce
The world's leading CRM platform for sales, service, and marketing.
💰 Pricing Comparison
| Plan | Salesforce | Zoho CRM |
|---|---|---|
| Free Tier | ✗ No | ✓ Up to 3 users |
| Lowest Paid | $25/user/mo | $14/user/mo |
| Enterprise | $300/user/mo | $40/user/mo |
⚡ Feature Comparison
| Feature | Salesforce | Zoho CRM |
|---|---|---|
| Contact management | ✓ | — |
| Opportunity tracking | ✓ | — |
| Sales forecasting | ✓ | — |
| Workflow automation | ✓ | ✓ |
| Reports & dashboards | ✓ | — |
| Einstein AI | ✓ | — |
| AppExchange | ✓ | — |
| Mobile app | ✓ | ✓ |
| Custom objects | ✓ | — |
| API access | ✓ | — |
| Lead management | — | ✓ |
| Deal pipeline | — | ✓ |
| Zia AI assistant | — | ✓ |
| Multichannel | — | ✓ |
| Analytics | — | ✓ |
| Custom modules | — | ✓ |
| API | — | ✓ |
| Territory management | — | ✓ |
| Open Source | ✗ | ✗ |
| Rating | ⭐ 4.2 | ⭐ 4.1 |
Pros & Cons
Salesforce
Pros
- ✓ Most powerful CRM
- ✓ Extensive ecosystem
- ✓ Highly customizable
- ✓ Market leader
Cons
- ✗ Very expensive
- ✗ Complex setup
- ✗ Steep learning curve
- ✗ Requires admin expertise
Zoho CRM
Pros
- ✓ Great value
- ✓ Zoho ecosystem
- ✓ AI features included
- ✓ Good customization
Cons
- ✗ Interface can be clunky
- ✗ Steep learning curve
- ✗ Support can be slow
- ✗ Complex setup
🏆 The Verdict
Choose Salesforce if: You need large enterprises with complex sales processes. Salesforce excels with its most powerful crm and extensive ecosystem.
Choose Zoho CRM if: You need smbs wanting value-for-money crm. Zoho CRM stands out with its great value and zoho ecosystem.
Best free option: Zoho CRM offers a free tier (Up to 3 users).
❓ Frequently Asked Questions
Is Salesforce better than Zoho CRM?
It depends on your needs. Salesforce is better for large enterprises with complex sales processes, while Zoho CRM is better for smbs wanting value-for-money crm. Both are excellent tools rated 4.2 and 4.1 respectively.
Which is cheaper, Salesforce or Zoho CRM?
Salesforce starts at $25/user/mo while Zoho CRM starts at $14/user/mo. Zoho CRM also has a free tier.
Can I switch from Salesforce to Zoho CRM?
Most tools offer import/export features to help you migrate. We recommend trying Zoho CRM's free tier before fully committing to a switch.
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