A detailed comparison of Tidio and Crisp to help you choose the right tool for your needs.
AI chatbot and live chat for small e-commerce and business websites.
| Plan | Tidio | Crisp |
|---|---|---|
| Free Tier | ✓ 50 conversations/mo | ✓ Free (2 agents) |
| Lowest Paid | $29/mo | $25/mo/workspace |
| Enterprise | Custom | $95/mo/workspace |
| Feature | Tidio | Crisp |
|---|---|---|
| Lyro AI chatbot | ✓ | — |
| Live chat | ✓ | — |
| Email integration | ✓ | — |
| Shopify integration | ✓ | — |
| Visitor tracking | ✓ | — |
| Email marketing | ✓ | — |
| Live Chat | — | ✓ |
| Shared Inbox | — | ✓ |
| Knowledge Base | — | ✓ |
| Chatbot | — | ✓ |
| CRM | — | ✓ |
| Status Page | — | ✓ |
| Open Source | ✗ | ✗ |
| Rating | ⭐ 4.4 | ⭐ 4.2 |
Choose Tidio if: You need small e-commerce businesses wanting an ai chatbot that handles most support queries automatically. Tidio excels with its easy setup and good ai for small business.
Choose Crisp if: You need startups wanting affordable all-in-one customer messaging. Crisp stands out with its affordable flat pricing and wide feature set.
Best free option: Both Tidio and Crisp offer free tiers. Tidio offers "50 conversations/mo" while Crisp offers "Free (2 agents)".
It depends on your needs. Tidio is better for small e-commerce businesses wanting an ai chatbot that handles most support queries automatically, while Crisp is better for startups wanting affordable all-in-one customer messaging. Both are excellent tools rated 4.4 and 4.2 respectively.
Tidio starts at $29/mo while Crisp starts at $25/mo/workspace. Both offer free tiers.
Most tools offer import/export features to help you migrate. We recommend trying Crisp's free tier before fully committing to a switch.
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