A detailed comparison of Zendesk and Help Scout to help you choose the right tool for your needs.
Enterprise customer service and support ticketing platform
| Plan | Zendesk | Help Scout |
|---|---|---|
| Free Tier | ✗ No | ✓ Up to 50 contacts/mo |
| Lowest Paid | $55/agent/mo | $25/user/mo |
| Enterprise | $115/agent/mo | $50/user/mo |
| Feature | Zendesk | Help Scout |
|---|---|---|
| Ticketing System | ✓ | — |
| Live Chat | ✓ | — |
| Knowledge Base | ✓ | ✓ |
| Call Center | ✓ | — |
| AI Bot | ✓ | — |
| Omnichannel | ✓ | — |
| Shared Inbox | — | ✓ |
| Live Chat (Beacon) | — | ✓ |
| Customer Profiles | — | ✓ |
| Saved Replies | — | ✓ |
| Workflows | — | ✓ |
| Open Source | ✗ | ✗ |
| Rating | ⭐ 4.2 | ⭐ 4.4 |
Choose Zendesk if: You need enterprises needing comprehensive omnichannel customer support. Zendesk excels with its most comprehensive feature set and excellent marketplace.
Choose Help Scout if: You need small businesses wanting personal, human customer support. Help Scout stands out with its feels like email not tickets and simple and clean.
Best free option: Help Scout offers a free tier (Up to 50 contacts/mo).
It depends on your needs. Zendesk is better for enterprises needing comprehensive omnichannel customer support, while Help Scout is better for small businesses wanting personal, human customer support. Both are excellent tools rated 4.2 and 4.4 respectively.
Zendesk starts at $55/agent/mo while Help Scout starts at $25/user/mo. Help Scout also has a free tier.
Most tools offer import/export features to help you migrate. We recommend trying Help Scout's free tier before fully committing to a switch.
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