Zendesk vs Intercom
A detailed comparison of Zendesk and Intercom to help you choose the right tool for your needs.
💰 Pricing Comparison
| Plan | Zendesk | Intercom |
|---|---|---|
| Free Tier | ✗ No | ✗ No |
| Lowest Paid | $55/agent/mo | $39/user/mo |
| Enterprise | $115/agent/mo | Custom pricing |
⚡ Feature Comparison
| Feature | Zendesk | Intercom |
|---|---|---|
| Ticketing System | ✓ | — |
| Live Chat | ✓ | — |
| Knowledge Base | ✓ | — |
| Call Center | ✓ | — |
| AI Bot | ✓ | — |
| Omnichannel | ✓ | — |
| Live chat | — | ✓ |
| AI chatbot | — | ✓ |
| Help center | — | ✓ |
| Product tours | — | ✓ |
| Outbound messaging | — | ✓ |
| Inbox | — | ✓ |
| Tickets | — | ✓ |
| Reports | — | ✓ |
| Custom bots | — | ✓ |
| Integrations | — | ✓ |
| Open Source | ✗ | ✗ |
| Rating | ⭐ 4.2 | ⭐ 4.2 |
Pros & Cons
Zendesk
Pros
- ✓ Most comprehensive feature set
- ✓ Excellent marketplace
- ✓ Strong enterprise features
- ✓ Reliable at scale
Cons
- ✗ Expensive per agent
- ✗ Complex setup
- ✗ UI feels heavy
- ✗ Support for Zendesk itself lacking
Intercom
Pros
- ✓ Powerful platform
- ✓ AI features
- ✓ Good UX
- ✓ Comprehensive
Cons
- ✗ Very expensive
- ✗ Complex pricing
- ✗ Feature overload
- ✗ Slow support
🏆 The Verdict
Choose Zendesk if: You need enterprises needing comprehensive omnichannel customer support. Zendesk excels with its most comprehensive feature set and excellent marketplace.
Choose Intercom if: You need saas companies wanting full customer messaging. Intercom stands out with its powerful platform and ai features.
❓ Frequently Asked Questions
Is Zendesk better than Intercom?
It depends on your needs. Zendesk is better for enterprises needing comprehensive omnichannel customer support, while Intercom is better for saas companies wanting full customer messaging. Both are excellent tools rated 4.2 and 4.2 respectively.
Which is cheaper, Zendesk or Intercom?
Zendesk starts at $55/agent/mo while Intercom starts at $39/user/mo. Neither offers a free tier.
Can I switch from Zendesk to Intercom?
Most tools offer import/export features to help you migrate. We recommend trying Intercom's trial before fully committing to a switch.
💰 Stop Overpaying for SaaS
Join smart professionals who receive our weekly roundup of the best SaaS deals, free alternatives, and money-saving tips.
Free forever. Unsubscribe anytime. No spam.