Zoho CRM vs SuiteCRM
A detailed comparison of Zoho CRM and SuiteCRM to help you choose the right tool for your needs.
💰 Pricing Comparison
| Plan | Zoho CRM | SuiteCRM |
|---|---|---|
| Free Tier | ✓ Up to 3 users | ✓ Free (self-hosted) |
| Lowest Paid | $14/user/mo | Free |
| Enterprise | $40/user/mo | Paid hosting available |
⚡ Feature Comparison
| Feature | Zoho CRM | SuiteCRM |
|---|---|---|
| Lead management | ✓ | — |
| Deal pipeline | ✓ | — |
| Workflow automation | ✓ | — |
| Zia AI assistant | ✓ | — |
| Multichannel | ✓ | — |
| Analytics | ✓ | — |
| Custom modules | ✓ | ✓ |
| API | ✓ | — |
| Mobile app | ✓ | — |
| Territory management | ✓ | — |
| Sales automation | — | ✓ |
| Marketing campaigns | — | ✓ |
| Case management | — | ✓ |
| Reporting | — | ✓ |
| Workflow engine | — | ✓ |
| REST API | — | ✓ |
| Portal | — | ✓ |
| Calendar | — | ✓ |
| Role management | — | ✓ |
| Open Source | ✗ | ✓ |
| Rating | ⭐ 4.1 | ⭐ 3.8 |
Pros & Cons
Zoho CRM
Pros
- ✓ Great value
- ✓ Zoho ecosystem
- ✓ AI features included
- ✓ Good customization
Cons
- ✗ Interface can be clunky
- ✗ Steep learning curve
- ✗ Support can be slow
- ✗ Complex setup
SuiteCRM
Pros
- ✓ Completely free
- ✓ Feature-rich
- ✓ Self-hosted
- ✓ Large community
Cons
- ✗ Dated interface
- ✗ Complex setup
- ✗ Requires PHP hosting
- ✗ Steep learning curve
🏆 The Verdict
Choose Zoho CRM if: You need smbs wanting value-for-money crm. Zoho CRM excels with its great value and zoho ecosystem.
Choose SuiteCRM if: You need organizations wanting free, self-hosted enterprise crm. SuiteCRM stands out with its completely free and feature-rich.
Best free option: Both Zoho CRM and SuiteCRM offer free tiers. Zoho CRM offers "Up to 3 users" while SuiteCRM offers "Free (self-hosted)".
❓ Frequently Asked Questions
Is Zoho CRM better than SuiteCRM?
It depends on your needs. Zoho CRM is better for smbs wanting value-for-money crm, while SuiteCRM is better for organizations wanting free, self-hosted enterprise crm. Both are excellent tools rated 4.1 and 3.8 respectively.
Which is cheaper, Zoho CRM or SuiteCRM?
Zoho CRM starts at $14/user/mo while SuiteCRM starts at Free. Both offer free tiers.
Can I switch from Zoho CRM to SuiteCRM?
Most tools offer import/export features to help you migrate. We recommend trying SuiteCRM's free tier before fully committing to a switch.
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