2 Best Chatwoot Alternatives in 2025
Last updated: February 2026 • 7 min read
Chatwoot is a popular tool for companies wanting open-source customer support. While it offers a free tier (Free (self-hosted)), its paid plans start at $19/agent/mo. Whether you're looking for a cheaper option, better features, or an open-source solution, we've compiled the 2 best Chatwoot alternatives to help you find the right fit.
📋 Quick Summary
- Total alternatives: 2
- Free alternatives: 1 (Tawk.to)
- Best overall: Intercom
- Best free: Tawk.to
Why Look for Chatwoot Alternatives?
People commonly look for Chatwoot alternatives for several reasons:
- Cost: While Chatwoot has a free tier, its paid plans starting at $19/agent/mo can add up quickly for growing teams.
- Feature gaps: Fewer features than Intercom and self-hosting complexity are common complaints.
- Simplicity: Some users find Chatwoot overly complex for their needs and prefer simpler solutions.
- Better fit: Different tools excel at different use cases — you may find a tool that's specifically built for your workflow.
📊 Quick Comparison Table
| Tool | Free Tier | Starting Price | Rating | Open Source | Best For |
|---|---|---|---|---|---|
| Chatwoot | ✓ Free (self-hosted) | $19/agent/mo | ⭐ 4.1 | ✓ Yes | Companies wanting open-source customer support |
| Intercom | ✗ No | $39/user/mo | ⭐ 4.2 | No | SaaS companies wanting full customer messaging |
| Tawk.to | ✓ Completely free | Free | ⭐ 4 | No | Businesses wanting free live chat |
Detailed Reviews of Each Alternative
Intercom
Customer messaging platform for sales, marketing, and support.
Intercom is a customer communications platform that combines live chat, bots, product tours, and a help center. It's designed to help businesses communicate with customers throughout their lifecycle — from acquisition to engagement to support.
Pros
- ✓ Powerful platform
- ✓ AI features
- ✓ Good UX
- ✓ Comprehensive
Cons
- ✗ Very expensive
- ✗ Complex pricing
- ✗ Feature overload
- ✗ Slow support
Tawk.to
Free live chat app for websites.
Tawk.to is a completely free live chat application that allows you to monitor and chat with visitors on your website. It's one of the most widely used live chat solutions due to its zero-cost model (they monetize through hired agents and removing branding).
Pros
- ✓ Completely free
- ✓ Feature-rich
- ✓ Easy setup
- ✓ Mobile app
Cons
- ✗ Tawk.to branding
- ✗ Basic design
- ✗ Can be slow
- ✗ Limited customization
🏆 Our Recommendations
❓ FAQ
What is the best free alternative to Chatwoot?
The best free alternative to Chatwoot is Tawk.to, which offers Completely free.
Is there an open-source alternative to Chatwoot?
There are no widely-used open-source alternatives to Chatwoot at this time, but several affordable options exist.
What is the cheapest alternative to Chatwoot?
The cheapest alternatives are the free options: Tawk.to. For paid alternatives, prices start from as low as $39/mo.
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