C
Chatwoot
Open-source customer engagement platform.
⭐ 4.1/5Free Tier AvailableOpen SourceFounded 2019
About Chatwoot
Chatwoot is an open-source customer engagement platform that serves as an alternative to Intercom. It offers live chat, email, social media, and messaging app support from a single dashboard. Being open source, it can be self-hosted for complete data control.
Key Features
✓Live chat
✓Email support
✓Social media
✓WhatsApp
✓Canned responses
✓Automation
✓Reports
✓Self-hosting
✓API
✓SDK
Pros & Cons
👍 Pros
- ✓Open source
- ✓Self-hostable
- ✓Multi-channel
- ✓Free option
👎 Cons
- ✗Fewer features than Intercom
- ✗Self-hosting complexity
- ✗Smaller ecosystem
- ✗Less polished
Advertisement